Partners Health Plan regularly asks members, families, and providers, "How are we doing?"-- see their feedback below. We appreciate their sharing care coordination experiences on how PHP is helping them achieve quality of life goals. We would love to share your story! Please take a few minutes to submit your feedback.
What Our Members Are Saying...
"My wheelchair would barely go a week without a different part breaking. It was so bad that I had to carry parts with me, just in case. I joined PHP because my wheelchair needed repairs. After enrolling in the plan, my chair was repaired in 19 days"
"Before enrolling in PHP, it was challenging to get out in the community to make new friends. Thanks to my care team and PHP’s PAL program, I am now a part of a local bowling league. I have met so many new friends.”
" Prior to PHP, I would often miss important medical appointments because my mother was unable to help me up and down the stairs of our home. I now have the ability to arrange my own transportation which includes assistance in a and out of the house. It has provided a sense of freedom and overwhelming relief."
What Our Families Are Saying...
"PHP has made a positive change for my daughter, Amy. They’ve helped to eliminate duplicate services and unnecessary visits, as the clinical care team coordinates holistic care. Better still is her participation in the PAL program, exclusively offered by PHP, which is getting her out into the local community doing things she enjoys."
"I consider it to be a great plan and I am happy that we made the change. The care team is extremely helpful. They get back to me and double check that everything is alright. It has given Kenneth more than he originally received at his previous plan"
"We have good communication and a responsive care team. All of my daughter’s needs and supports are met, and we are both very happy.”
What Our Providers Are Saying...
“ AHRC Nassau has several hundred people who are enrolled as members of PHP. Between their unique programs and dedicated staff, they guarantee that people will receive high quality supports and services in this era of change. It has been a very rewarding and satisfying engagement between our two organizations.”
Citizens Options Unlimited
“ PHP and Citizens Options Unlimited have developed a partnership that allows us to work efficiently and effectively. PHP’s care team and finance support staff, in collaboration with the member, fiscal intermediary, broker and circle of support, have authorized services and pushed through budget approvals with ease.”
AHRC New York City
“ Partners Health Plan has created a care management model for individuals with I/DD. It’s unique, and is a forward thinking model that has successfully introduced concepts around supporting a person’s life in all ways. I love how PHP is building a partnership with a variety of providers, including AHRC New York City and other supports systems to ensure that the person’s physical, mental, and social health are as vibrant as possible.”
Are you ready to enroll in PHP Care Complete FIDA-IDD Plan?
To enroll, visit or call NY Medicaid Choice at 1-844-343-2433 (TTY: 1-888-329-1541), Monday through Friday, 8:30 AM to 8:00 PM, and Saturday, 10:00 AM to 6:00 PM.
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