Through a virtual visit, PHP member is treated by a Board Certified ER Physician with experience supporting patients with Intellectual or Developmental Disabilities; without the need to visit a doctor’s office, urgent care center, or ER.
Remote connection to ER Physicians provides effective medical services without having to leave the safety of the home environment, minimizing the risk of added exposure.
Service can be reached in various ways, including a smartphone, land-line phone, tablet, or computer.
During the visit, the Physician will assess the member, provide guidance on treatment, and prescribe medications to the local pharmacy as needed. If the situation requires a visit to the ER, Physicians will call ahead to inform the hospital of their concerns, allowing for more focused and expeditious care on arrival.
Service does NOT replace the role of the Primary Care Physician, it provides extra support at no cost to the member, around the clock, day or night.
If a member utilizes the service, timely notification is made to their PHP Clinical Team Leader for appropriate follow up with the member’s circle of support
PHP Members and their advocates can access this program by contacting 1-877-782-8637 (877-STATMDS) or preferably utilizing the app from their smartphone or digital device. Please contact your Care Manager for instruction on downloading the app.
To enroll, visit or call NY Medicaid Choice at 1-844-343-2433 (TTY: 1-888-329-1541), Monday through Friday, 8:30 AM to 8:00 PM, and Saturday, 10:00 AM to 6:00 PM.